We want to make is super easy to use Toolio and are here to help if you need any. Our help center is a good place to start if you have any questions.
Contacting Support
To ensure effective and timely support, please share as much information as possible with our Support team about any issues or questions you may have. We love to receive Loom videos from our customers!
Help via Slack
During the onboarding process, you can reach us directly using the Toolio Slack channel in your organization. The name of the slack channel will typically be toolio-<company-name>.
Help via Intercom
Once you have completed onboarding and have successfully gone live on the Toolio platform, in-app chat support is always available using the icon on the lower right of each screen within Toolio.
Help via Email
Finally, you can always reach out to our Customer Success team via email at success@toolio.com.
Subscribe to Outage Notifications
Lastly, we recommend all team members subscribe to outage notifications here.
Toolio Support Availability
Direct Support
We offer direct support via chat from 9:00AM - 7:00 PM EST, Monday through Friday. Support inquiries are prioritized by severity, which is consistent across all support communication channels. Our support teams personalized training videos through Loom when needed to ensure effective troubleshooting, problem resolution and assistance.
Self Service Help
Indirect support is available 24/7 via our Self Service Help Center, which contains:
How to articles and videos on features and workflows
New feature and release trainings
Resources for new users
Best Practices, Add Ons, and FAQs
Related Articles
How to use Loom videos for Onboarding and Trouble Shooting